Telecom industry is one of the fastest growing industries in the world. The never-ending technological developments combined with cut-throat competition have made the Industry more competitive than ever. Telecom industry is customer driven and hence being customer-responsive is an important trait for success in this industry. To be customer focused and to be upfront in the interactions with the customer, the primary need is a tool that empowers the customer facing staff with accurate information at the click of a button. To remain competitive in the market characterized by innovation, rapid technology evolution and low customer loyalty, telecom operators and service providers need to be able to introduce new services and products time and cost effectively. Our expertise improves your operating efficiency while retaining customer loyalty and increasing wallet share. We help accelerate product innovation, increase go-to-market speeds, and lower product development and support expenses. Telecommunication Software Benefits:
Affordable, easy to use and quick implementation. No need of any installation in the client’s place as the Support Portal can be accessed through web.
Customize Self Service Portal for clients and the respective contacts according to your needs
Increase support efficiency by reducing repetitive queries and high volume of tickets and calls
Organize and integrate computer telephony with your Customer Support in order to provide better user experience with your call center and customer support.
Keep the clients and their staff informed with latest information.
Create performance and efficiency reports of your customer support staff. Manage your resources effectively
24 X 7 support for your clients.
You aspire, we model
We take into consideration everything by listening to your ideas, suggestions, aspiration and purpose of your business and then recommend the best solutions possible.
We offer no false promises or sales hype. We do and deliver what we say, on-time, and on-budget. We are professional, flexible and easy to work with.
Easy to Contact
You can easily get in touch with us through a regular phone call, email or through live chat. So with us, say adieu to long response time.
All in One
Whether it is website design, technical support or services, software development, we are visionary, creative, innovative & inventive. To make it effortless and simple for our customers we like to keep everything under one roof.
Care and Commitment
We provide undivided care and consideration to meet the aspirations and longings of our clients as we very well understand the eminence and importance of our customers leading to greater customer satisfaction.
Any time, day or night
At PCYantra, we are always on our feet to help you out be it any time of the day. Our services are available to our customers on a 24X7 basis.